Shipping policy
Thank you for shopping at The Happy Hobby Co.!
We strive to provide a smooth and satisfying shopping experience for all our customers. This Shipping Policy outlines what you need to know about getting your happy hobby apparel to you!
Shipping
- Domestic & International Shipping: We offer both domestic and international shipping, however, some collections are only available domestic. In most cases (around 95%), your order will be processed and shipped from a location close to you. Occasionally, we may need to route your order to a producer in a different country to ensure product availability, production capacity, and optimal delivery routes.
- Shipping Methods: We offer standard and express shipping options.
- Shipping Costs: We charge a flat rate for shipping, based on your delivery zone.
- Order Processing Time: Allow 5-8 business days for your order to be processed before it ships.
Lost Orders
If your order is lost in transit, please contact us within 14 days of the estimated delivery date. We'll be happy to send a replacement order.
Unclaimed or Rejected Orders
Orders may be returned to us for reasons including:
- Incorrect Address: If you provide an insufficient address, the shipment will be returned and disposed of. You will be liable for the costs of a new order with a corrected address.
- Rejected by Recipient: If you reject a shipment during delivery, it will be returned and disposed of. You will be liable for the costs of a new order with a corrected address.
- Unclaimed Packages: Packages unclaimed at the post office or carrier pick-up point may be returned to us, causing delays.
Contact Us
If you have any questions regarding our Shipping & Return Policy, please don't hesitate to contact us at support@thehappyhobby.com. We're here to help!