Refund policy
Return Policy
Due to the made-to-order nature of our products, we currently do not accept returns. However, we understand that issues may arise, and we're here to help!
Quality Guarantee Exception
We want you to be happy with your Happy Hobby Co. apparel! Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you're not satisfied with the quality of your product due to a verifiable defect, please contact us within 14 days of receiving your order. Our quality assurance team will investigate the issue, and if your claim is validated, we'll be happy to send a complimentary replacement order as quickly as possible.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To Start a Return
To start a return, you can contact us at support@thehappyhobby.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@thehappyhobby.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please note: Color variations due to the printing process are not considered defects, as detailed below.
Color Consistency:
We work closely with our production partners to achieve color consistency. However, printing is a process with inherent variations influenced by factors such as machine type, settings, paper, humidity, and cleaning schedules. Slight color variations within acceptable tolerance levels fall outside our quality guarantee.
Defective or Damaged Products:
If you receive a defective or damaged order, we will cover the costs of a new order. This includes damage to the product or lack of quality.
Lost Orders
If your order is lost in transit, please contact us within 14 days of the estimated delivery date. We'll be happy to send a replacement order.
Unclaimed or Rejected Orders:
Orders may be returned to us for reasons including:
- Incorrect Address: If you provide an insufficient address, the shipment will be returned and disposed of. You will be liable for the costs of a new order with a corrected address.
- Rejected by Recipient: If you reject a shipment during delivery, it will be returned and disposed of. You will be liable for the costs of a new order with a corrected address.
- Unclaimed Packages: Packages unclaimed at the post office or carrier pick-up point may be returned to us, causing delays.
Other Exceptions:
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Contact Us
If you have any questions regarding our Shipping & Return Policy, please don't hesitate to contact us at support@thehappyhobby.com. We're here to help!